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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A popup will appear. It offers in-depth information about all the operations that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge assortment of how-to videos describing how to use our hosting Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, examine our extensive Frequently Asked Questions section, which contains questions asked by real people and offers real solutions. We periodically "revamp" our Frequently Asked Questions section with new Q&A's in order to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can touch base with our great team of support engineers available 24-7-365 and eager to assist you with any issue. Each support ticket you open will be responded to within 1 hour (the average trouble ticket response time is approximately 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 75376

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com